Module 1: Introduction to Selling
- What selling really is? , what it really isn’t?
- Setting Goals For Learning And Application
- Full Circle Of The Sales Process
- Sales Culture And Terminology
- Questions To Ask Before Selling
- Questioning techniques / the power of questioning
- Employ the face-to-face sales process of questioning, closing & handling objections
- Simulation Activities Based On Participant Experience
Module 2: Professional Sales Skills
- Seven Principles Of An Effective Sales Person
- Maintain Focus And Attitude For Win-Win
- Identify customer needs by reacting as a consultant
- Discuss Skills Required For Effective Sales Professional
- Discuss Skills In Continual Development For An Effective Sales Professional
- Communication Etiquette With Clients
- Simulation Activities Based On Participant Experience
Module 3: Handling Clients
- Prospecting: Pursuit Of Customers And Buying Behavior
- Sales Calls Etiquette: Preparation To Follow-Up
- Making Personal Leads Via Networking
- Proactive Efforts For Your Client Needs
- Finding Solutions And Anticipating potential Objections
- Learn to understand the needs and attitudes of different buyer types
- personality types and dealing with different types of customers
- Simulation Activities Based On Participant Experience
Module 4: Sales Communication Strategy
- Become Better listeners
- Identifying the customer’s emotional hooks
- Recognize opportunities to add value to the client’s business
- Handling Objections, Leaving An Impression
- Offer creative options for buyer’s problems, to add value to buying situations
- Closing The Sale and Follow Up
- Use post-sales call measurement to assess their own performance
- Simulation Activities Based On Participant Experience