Communication Skills Workshop

Foundation Tools

  • Set clear communication objectives
  • Establish clear understanding of roles
  • Clarify the requirements and process that is most effective to achieve communication outcomes
  • Identify and utilize common ground for successful interactions
  • Team Exercise

The Communication Process

  • Stages of Communication
  • Prepare the message
  • Match the message
  • Deliver the message
  • Barriers to communication
  • Communication Exercise-Case Studies

Communication Skill Set

  • Choice and Control
  • Emotional Intelligence
  • Developing Trust
  • Gaining Rapport
  • Listening for understanding
  • Expressing without Provoking


Influencing

  • Expanding the Skill Set
  • Personal Needs and Motivations
  • Influencing Strategy
  • Influencing Exercise-Planning and Practice

Challenging Situations Understanding and Managing Conflict

  • Communicating Non-Defensively
  • Communicating Exercise-Real Plays
  • Facilitating Team Communications
  • Dealing with Dreaded Behaviors
  • Team Exercise-Difficult Situations


 
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